Decision‐scale, relevant climate information on climate change at city level is needed to inform policy and decision making for climate action; adaptation and mitigation in the context of development agendas such as the Sustainable Development Goals (SDGs), Sendai Framework of Disaster Risk Reduction, New Urban Agenda and the Paris Agreement. However, this often involves a spectrum and variety of stakeholders. In addition, many of the approaches in climate information services are often top-down and sometimes non-effective across different regions and urban areas like African cities. To enhance the provision of relevant and acceptable climate information it is important to understand the context of the urban environment in question and decision-making plays a central role in this. Researchers in Harare, who are also working with FRACTAL, used participatory approaches originating from FRACTAL, namely co-production and co-exploration involving stakeholders in the water sector to understand the context of Harare as well as to investigate perceptions and values that underpin decision-making with climate and water being central. Lessons learnt, and best practices showed the various decision-making pathways that the city authorities tend to employ, including engagement processes, which are useful in building relationships and trust. Lessons also indicate that the understanding of decision-making pathways is important in providing a good context to build on for improving and mainstreaming climate information services in decision-making for the city and can be useful for other similar African cities.